Order Processing And Fulfillment
We understand that efficient order management is crucial for your ecommerce success. Our streamlined processes ensure timely and accurate order fulfillment, enhancing customer satisfaction and boosting your bottom line.
eCommerce Marketplaces We Support
Our team has handled backend operations and service support for a wide range of online stores across top eCommerce marketplaces.
Here are some of the platforms we work with: Etsy, Home Depot, Target, Amazon Seller Central, Amazon Vendor Central..etc.
Efficient Order Management for Your eCommerce Success
At Prime E-Commerce Solutions, we understand that efficient order fulfillment is key to delivering a great customer experience and driving your business growth. Our expert team manages every step of the fulfillment process with speed and accuracy, from receiving orders to shipping.
We prioritize timely deliveries, helping you build trust and encourage repeat business. With transparent, real-time tracking and seamless communication, you stay informed throughout the entire fulfillment cycle.
Our Order Processing and Fulfilment Services
Order Intake and Verification
- Receive orders via email, forms, messages.
- Check order accuracy: product, quantity, details.
- Verify stock availability to avoid delays.
- Handle errors like wrong addresses, unavailability.
- Log orders for payment, shipping steps.
Inventory Coordination
- Update inventory on Amazon, Shopify platforms.
- Monitor stock, alert vendors for reordering
- Coordinate with suppliers for new stock.
- Sync inventory data across sales channels.
- Provide regular inventory status updates.
Customer Support for Orders
- Answer order questions via email, chat.
- Provide real-time order status updates.
- Assist with returns, issue shipping labels.
- Handle exchanges, process refunds quickly.
- Escalate complex issues to the vendor team.
Shipping Coordination
- Arrange shipping with carriers for delivery.
- Provide tracking numbers to customers, vendors.
- Resolve shipping issues like delays, errors.
- Manage return logistics, generate return labels.
- Ensure clear, timely customer shipping updates.
Order Processing Amazon Vendor Central and Home Depot
- Confirm online orders manually or via IDE integration
- Purchase or download shipping labels
- Assign shipping labels to corresponding orders
- Generate packing lists for each order
- Provide files to the corresponding warehouse team for pick and shipping
- Schedule UPS or freight carrier pickup
- Upload tracking numbers to the system or send to customers
- Create and issue invoices for completed orders
How Your Orders Move From Click to Customer
Experience the precision and excellence that define our process — every step guided by the expertise of industry professionals committed to delivering unmatched quality.
Orders Received
Customer orders are automatically imported from your store into our system—no manual work needed.
Prepare for Shipment
Our team generates the shipping labels and packing lists, and provides them to your 3PL or our warehouse for packing and shipping.
Ship & Track
We dispatch orders using trusted carriers and share real-time tracking so both you and your customers stay informed.
Deliver & Delight
Orders are delivered quickly and accurately, helping you build trust, reduce complaints, and increase repeat sales.
Basic
$1,200
- 1 Dedicated Agent
- 1 Supervision Agent
- For Small businesses or startups
- Up to 350 orders intake Monthly
- Up to 10 returns Monthly
- Amazon Only
- Inventory Coordination
- Shipping Coordination
- Customer Support
- Customer Communication Mode
- Supplier Coordination
| • Over 350 orders (+$10 per order) • Inventory Updates (+$300) • Carrier arrangement (+$300 /+$12 per scheduling) • Additional Platform Coverage (+$100/platform) • Customer Support (+$500 via emails) |
Standard
$2,500
- 2 Dedicated Agent
- 1 Supervision Agent
- For Growing businesses
- Up to 800 orders intake Monthly
- Up to 20 returns Monthly
- Amazon, Shopify, Walmart
- Regular Inventory level updates
- Arrange Shipping with carriers
- Handling basic queries via email
- Emails & Chat
- Coordinate with supplier for new stock
| • Over 800 orders (+$10 per order) • Additional Platform Coverage (+$100/platform) • Customer Support (+$500 via calls) |
Premium
$3,500
- 4 Dedicated Agent
- 2 Supervision Agent
- For Large enterprises or brands
- Up to 1200 orders intake Monthly
- Up to 30 returns Monthly
-
Amazon, Shopify, Walmart,
Home Depot, Etsy, Wayfair, Target -
Regular Intimation to management
and Update Stock Levels on Amazon,
Commerce Hub etc. -
Arrange Shipping with carriers
and take follow ups to ensure
timely shipment. - Handling all customer queries
- Email, Chat and Calls
-
Sync inventory data to
monitor stock and reorders.
| • IDE Integration (one-time setup fee): $2,200 • IDE Monthly Data Fee: $750 (includes up to 2 platforms per month) • Additional IDE Order Processing Fee: $650 per month |
Contact
Information
Give us a heads-up if you’d like to meet us in person:
+1 310 666 3814
sales@primeecommerceservices.com
10900 Alameda St Lynwood CA 90262
How Can We Help
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